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Terms of Work and Client Care

With effect from 31 January 2013 the Bar Council abolished the long-standing “Terms of Work on which barristers offer their services to solicitors and the Withdrawal of Credit scheme”. In light of this – and after a period of detailed consultation – the members of Wilberforce Chambers agreed collectively to offer their services on the basis of the following standard terms of work. Please note, therefore, that unless otherwise agreed in advance, any new instruction will proceed on the basis of these standard terms. Members of Chambers also remain open to working on the basis of alternative contractual terms, including the standard terms prepared by the Bar Council and the specimen terms negotiated between the Commercial Bar Association and the City of London Law Society.

Please also note that this does not apply to licensed access instructions, direct access instructions, work involving a public funding certificate or matters subject to a Conditional Fee Agreement.

We welcome feedback from our clients. This, and any related questions, should be addressed to our Practice Director, Nicholas Luckman or to our Executive Director, John Treacy.

Client care

At Wilberforce Chambers we aim to provide the best service possible for our clients in terms of excellence in advocacy and legal creativity. In addition, our clerks and support staff offer professional support services ensuring that all matters are dealt with to the highest standards. The clerks’ room and support staff at Wilberforce Chambers are regarded by many clients as the best team in the country for their responsive approach.

Feedback

We are committed to providing a high quality service, so we continually review our systems and approaches to see how they could be improved. We value feedback and welcome any comments or suggestions about our service.

Complaints procedure

Complaints about a barrister or member of staff should be made initially to one of our directors, Nicholas Luckman (Practice Director) or John Treacy (Executive Director). A leaflet explaining our complaints procedure is available to download here. Hard copies can also be obtained by phoning or emailing us.

Fees

From start to finish, clerks advise clients on the experience, suitability and availability of Counsel for both court cases and advisory matters. The senior clerking team is happy to visit solicitors in their offices to discuss the finer details of members’ practices. Clerks will advise on fee levels and briefing arrangements and the various ways in which cases can be charged. Fees are structured as accurately and appropriately as possible for each individual case.

Equality and diversity

Wilberforce Chambers is committed to equal opportunities in all aspects of its work. All barristers are committed to observing the Bar Standards Board’s Equality and Diversity Rules of the Code of Conduct in relation to non-discrimination in the acceptance of work, the carrying out of that work and all dealings with clients, colleagues, staff and others. Staff are committed to complying with this policy.

It is our policy to treat everyone equally and fairly regardless of their racial group, colour, ethnic or national origin, nationality, citizenship, gender, sexual orientation, marital status, disability, religion or political persuasion.